National sales and marketing congress, an annual event organized by Marketing Institute of Singapore invited me over for taking a one hour session with the audience. The topic? I evangelize (what I refer to as) Engagement led marketing and this seemed to be a good gathering to tackle the subject.

Engagement led marketing, by the way- is exactly that- marketing that is engagement driven. And engagement (to me) is glue that has the potential to tie together different digital (and other) disciplines.

A lot of effort went into this- specially designing and visualization (and I hope it is apparent). I am a bit of a sucker for visually appealing presentations with substance- and I hope I was able to deliver on both.

The presentation was quite well-received and thank God- all that effort was appreciated.

It is said that a one hour presentation requires 30 hours of effort- and I could not agree more. Apart from clearly presenting your own thinking, you need to provide context through research- latest wherever possible, and retain audience interest by making it visually relevant (thank God for photo sharing and creative commons, but finding the right images that tell the story you want to tell is a task- I tell you). Those things take time. (“A whole lot of precious time” as Paul McCartney would say)

On that topic, there are some guidelines I have started following regarding presenting to an audience- and time willing, I’d love to share the key points of delivering a presentation in a conference.

But that later.

I am approached by quite a few people complaining about the pace of technology, fragmentation of media and silo-ised disciplines. This presentation is an attempt to make people appreciate that all marketing disciplines need to work together; engagement led marketing thinking is the common ground/glue- and the key steps in drafting an engagement led integrated marketing strategy.

Think About it

Shalabh

Twitter: @shalabhpandey

Just caught up with Sean Rach, Prudential Corporation Asia’s Director of Media & Corporate Events over email (with help and prompted by their PR agency Burson Marsteller)

Discussions started with the fact that Prudential had launched an iPhone application on retirement planning- the first insurance company in Asia to launch a mobile phone application as a marketing platform.

I found the concept interesting- specially with the perspective that it is a first in the industry, though I’d say the real deal will be how the concept is extended and moves forward.  Media is where people attention shifts to- and marketers need to quickly adopt their marketing to fit the new tools.

Alongside, think I need to migrate quickly to the voice/video based Brainstorms as they allow for taking a more conversational approach and a more dialogue based interaction- but here it is- perspectives from Sean on his (and Prudential’s) viewpoint towards Digital Media:

What are the key challenges to the insurance industry today and how can the digital medium help mitigate those challenges?

In keeping with our brand credo – - “Always Listening, Always Understanding” – - we understand that consumers and our customers are using digital media everyday in many ways. We are exploring ways that we can appropriately reach out to prospects, as well as, serve our customers through our digital platforms. As we have a very large agent network, digital media is becoming key in providing our agents with the latest customer information, product details, and training.

Could you elaborate on why and how the idea of the ‘Retirement calculator’ iPhone app was conceived? What exactly are the main points it is trying to address and how has the audience reaction been till now? There are many insurance calculators/retirement planning tools on the internet- could you elaborate what is special about migrating an app like this to the mobile web? (going beyond the fantastic point that it is a first in Asia)

Background and key points

The “What’s Your Number?” Retirement Calculator is an evolution of PCA’s existing – and very successful – “What’s Your Number?” retirement campaign, which was established to address growing retirement protection needs across Asia.  Prudential is committed to helping people understand that careful planning is critical for a carefree retirement – people need to understand what their retirement goal should be and how to get there.

Migration to mobile

Seeking to reach people via mobile is natural given the penetration and usage of mobile phones in Asia – in most markets much more than the penetration of the internet. Mobile marketing via SMS is a very common and effective way of reaching out to prospects, customers and even our agents.

We developed this application as a “branded utility”, which aims to drive greater awareness and understanding about the importance of retirement planning. Taking learnings from our web-based calculators, we have sought to create an intuitive way to determine your “retirement number” – the first step to effective retirement planning.

In testing, we found that by placing this calculator in their hands, we allow users to determine a range of scenarios that they might consider. This is the power of mobile – the most personal form of media.

Audience reaction

As we have recently launched the application, we are receiving comments on a daily basis. Most users find it very user friendly and surprisingly comprehensive. It has been noted that it has started conversations among family members and increased the realization that a retirement plan is needed.

What are some of the other ways in which you are using the digital medium for marketing purposes? (It could be anything related to branding awareness, customer engagement, agent empowerment or closing sales) How do you measure success for these activities?

Prudential has for some time sought to leverage digital media. Whether with consumer websites, extranets, intranet, email newsletter, or sms, we recognize the opportunity to reach out and appropriately communicate using these media.

Measurement is key to any form of marketing, especially digital marketing in the financial services industry. We use a range of web and mobile analytics tools to monitor and optimize the success of our campaigns. Digital media, as the most measurable media platform, provides a valuable listening opportunity for Prudential.

What roles did your various agencies play in developing this app?

To develop this application, we worked with a team from both OgilvyOne and Cherrypicks.- – with OgilvyOne taking the creative lead and Cherrypicks leading the technical implementation.

What role do you think the various ‘types’ of agencies could play in the near future when it comes to digital marketing? Especially with respect to mobile marketing? Which of the existing agency ‘types’ is best suited for leadership in the digital space? (PR/creative/media/digital). Do you think there is a future for digital ‘specialist’ agencies?

This is a rather broad question.

Having led a leading digital and direct marketing agency for several years, I view your question in a slightly different way. Given consumer’s media consumption habits, I feel that the best marketing solutions come from understanding all the possible ways to reach and influence your desired audience. This may be through earned media (PR), paid media (advertising), word of mouth, direct marketing and the list goes on.

A truly integrated solution can be accomplished with one lead agency coordinating partners as there is no “one-stop shop” or with a selection of agency partners coordinated by the client.

Digital specialist agencies do offer a great deal of value in understanding the intricacies of how the various media options work, especially regarding mobile media. As digital is often technical, this understanding of capabilities can mute some of the ability to manage the interplay between media options. Thus, digital specialist agencies run the risk of pursuing ideas that fit their particular media versus ideas that can be integrated and brought to life across various media platforms.

From my point of view- this stands for all types of agencies- digital or non-digital. The non-digital ones have difficulty porting the concept to digital, and in many ways, vice-versa. Though in the not-so-distant future, both will do each other and everyone else’s jobs.

Think About It

Time flies.

Its been about 8 months since I last participated in Social Networking World forum Asia, the Asian chapter of the popular forum from the UK.

A voice over from my last year’s talk on “Video Social Networking” here and a post on it about a year back here

The Social Media World Forum (SMWF) Asia this year is scheduled for the 22/23rd September at Suntec, Singapore (before the F1 Singapore night race). The event will showcase the leading social media trends taking place in Asia through a combined conference and exhibition.

The good folks organizing this conference (Six Degrees events- thanks Ian, Richard and Dee) asked me to chair the second day of the conference – and of course it should be fun doing it.

The agenda of the conference could be found here

I am also on the panel of advisers for the forum and hope to contribute.

This time around, apart from the ‘big’ speakers and participants, we also have on-the-ground managers- people who are in the thick of the things. Expect a little more action.

A promo video to get a ‘feel’ of the event:

Enjoy, participate and contribute. Hope to see you there

Think about it

Shalabh

So you are an advertiser on the digital medium and want to explore mobile advertising opportunities? Lets see what options you have.

Banner advertising.Text links. SMS. Give or take some others. (Call hold messages, ringtones- you know them)

Banner advertising. Either on web pages consumed over the mobile internet or within apps (largely iPhone). While that is not a bad thing necessarily- Banners allow for targeted messaging, interactive environments and connect straight off to something bigger, more interactive or useful for the customer; but on the mobile medium, it does seem a bit limited.

In the videos below- Steve jobs (somewhat rightly) mentions- that advertising on the mobile devices need to be different. People consume content on these devices differently, have different expectations from them and have a different mindset/purpose while using these devices.

So Apple sensed a gap and came up with iAds. I thought the name was a poor joke by someone- but no it IS called iAds. Now hope that Google does not call theirs ‘AdNexus’. But then some people would contest that title is already taken- by the IAB.

Anyways- Apple claims that search as an activity is not happening over the mobile phone and that search is largely a ‘computer’ driven activity. Mobile devices- they are different. Apparently people don’t search on their phones. Interesting.

Apart from this behavior gap, there is scale- even when this is limited to Apple devices. An iPhone user spends about 30 minutes everyday- using apps on the phone. And that merits an opportunity of showing upto a billion ad impressions, hopefully monetizable.

iAds also claim to be having the potential of combining the power of Emotions (TV) and the Interaction (Web) and hence promise to be even more interactive than ads on the web and more emotive than  TV.

Really?

Well the demos are interesting- but to spoil the fun- we’ve seen this before. The only things are – you could use these within an app environment without interrupting the app usage experience. Ability to integrate buying from iTunes is a nice touch.

For developers- it works on HTML 5- and this new ad platform is to be built into the upcoming iPhone OS 4.0 release. And like all good ad networks, developers get 60% of revenue. So now everyone could be an adman- and left brain weds right brain in advertising. (Ah! dreams)

Enough said- watch the videos for more details:

PS: Me thinks this is built for the iPAD environment- where it will be awesome from creative execution and user experience standpoint

The second video with more details:
The real cool ways in which this would diferentiate (more than the usability experience of non destructive use experience) is that using iPhone native features this could allow a whole lot of interactivity within apps- geo location identification integration (retail stores), buy now (via iTunes or custom coupons etc), interactive (customize your own stuff) etc

What is not very clear is how will this be sold – considering to make the maximum out of this, advertisers might have to make almost App like ‘ads’

Think about it

Shalabh

This is one thing India was missing on till now- but I see some traction building up now.  And its about time.

Karam Lakshman, this year’s programme manager for iAccelerator (an incubator of internet & mobile startups in India) introduced me to this relatively new but exciting programme they have come up with.

The Centre for Innovation, Incubation and Entrepreneurship (CIIE), an IIM (Indian Institute of Management) Ahmedabad endeavour, has invited entrepreneurs in the internet and mobile space to submit application under its iAccelerator incubation programme.

The incubation programme runs from June 1st to August 1st this year, and the deadline for submitting application for the iAccelerator’s current edition is April 10, 2010.

iAccelerator have their own building in the IIM campus, and the programme has run thrice in the last 2 years, and have already funded about 16 companies.

What to expect from the programme? Verbatim from Karam here:

Its fairly simple. You send us an application for funding saying that you want a startup that does xyz. We read every single application that comes in. If we like your application, we’ll get in touch with you via email and then meet you if the email conversation goes well. We’re funding companies in Delhi, Hyderabad, Bombay, Bangalore & Mumbai.
We offer living and working space in each of these cities if the startup needs them. Once you get selected, you spend 10 days at IIM to sort things like your business plan, get your company incorporated, etc… After that, you spend 3 months building the first version of your product.
We’ll have weekly meetings with mentors & inspiring speakers in your cities + free dinner !
After 3 months, we help you get your first set of customers so you can see if your product is actually viable.
We’ll take it from there after that… if you need funding and your customers are happy, we’d be happy to fund you ourselves or introduce you to other investors too.

The programme will be run by experienced professionals and CEOs from the Indian internet and mobile space.

The selection criterion:

According to iAccelerator, all you need to have is brilliance and a good idea. More here.

This differentiates their programme from other incubators in the present landscape.

More. (Verbatim again):

I think there’s a great story around the fact that there are extremely few incubators in India who are willing to fund a startup even if all they have is just an idea.

The other thing is, given that we’re backed by IIM-A… we can do a tremendous amount to help startups apart from just funding them.

If they apply from a place like mysore for example, we can give them living and working space in Bangalore.

We’ll get them in touch with mentors to advise them if they come across any difficulties and I think the greatest value we provide is the fact that we’ll help them get their first set of customers once their product ready.

The other great thing is that we’re the only incubator that can support a startup across the country, We’ve got amazing partners in Delhi, Bangalore, Bombay & Hyderabad apart from our own facility in Ahmedabad.

And no Red tape.

The best thing I can say however is that we’ve got zero in the way of red-tape even though we’re technically a government organization. That and we read every single application that comes in.

So that’s about it. if you are an Indian entrepreneur, go ahead and try this out. Best of luck to iAccelerator and all the applicants.

Keep on Chasing The Storm.

In my about to be launched book- “Think About It”- Ideas shaping digital media and marketing in the new decade, I discuss something that is just one step behind Augmented Reality, and if used correctly, could really boost interactive marketing processes and adoption.

I have also mentioned in the past, that Augmented Reality is cool- though a technoolgy whose time was not there yet. I saw its adoption increasing from mid 2010 onwards- specifically in Asia.

AR is used across touchpoints now- like with printed codes, webcams and computers but to me the real coming of age would be interactive usability via camera enables mobile devices.

However, I see signs of Augmented Reality coming up faster than expected- with usage that is more practical than just ‘cool’.

Though when you see advertisers like Nike and Adidas using this technology, the ‘cool’ automatically associates.

I discuss some good campaigns around AR here:

Nike (via marketing interactive): This one is from Asia- Hong Kong.

Nike launched this programme (mcCann+hyperfactory) to target teenagers- for strengthening its soccer products.

For four weeks, Nike plastered a series of secret codes around Hong Kong, in Nike stores and at the Causeway Bay MTR station.

The codes invite users to download a mobile application that allows them to view its T90 soccer boots and ball in 3D through their mobile screens.

So this is simple- but an early entry into this market- makes it newsworthy and upholds the innovative/cool factor of Nike.

There are some other campaigns as listed bby Devora Rogers on iMediaconnection

Samsung:

This is a simple, yet great use of Augmented reality and we could see more such stuff in the near future.

Samsung’s AR execution, which helps consumers figure out what a TV will look like on the wall, before they hang it. Users print out an image that they then show to their webcam, which faces the wall on which they want to hang the TV. The screen recognizes the AR trigger, and instead of seeing the printout, users see a TV laid over their wall through their screen.

With these examples, this technology seems perfectly well suited for home improvement and decoration industries- but the potential goes much further than that.

Home Depot:

This US retail giant has reinvented the humble gift cards.

Simply put, when you receive a gift card, displaying it in front of a webcam enables users to browse and buy products online or plan for their next project.

Here’s more- in video:

Ray Ban:

Another really cool yet practical usage by Ray Ban.

Rayban Virtual Mirror application demonstration. Using key points on your face the app maps pairs of augmented reality shades onto your face. Then you can click straight through to the store.

Ordinary people:

Well you could use this on your resume or on your business cards. Imagination is the only limitation here. Of course being a bit flamboyant helps

The real coming of age of this technology will be when it is more end user focused rather than being inward focused.

Think About It

Shalabh

“Think About It”- Ideas shaping digital media and marketing in the new decade

The new book will be launched by mid February in both Kindle format and paperback format.

We had seeked your inputs and opinions on which cover design layout did you like the best.

Thanks everyone for not only helping us choose the right cover but also with your critique and suggestions for improvements.

We went through all the suggestions in detail and tried to achieve a balance. And that brought us to the final choice.

And the Winner is- Cover design no. 8

Of course this design will not be used as it is here- but with further changes and more cleaning up. Will keep you posted.

A whole lot of friends commented and decided us to choose the right cover- across platforms- Facebook, Twitter, LinkedIn and emails.

Truely, a cover design chosen by you. Some of the responses here:

Excerpt from Twitter:

Excerpt from Facebook:

Some, like Maria, CEO and co-founder of Linqia from Barcelona- had some gems for all the designs

(We loved it!)- her comment:

=============================================

Dear Shalabh,

Hope my comments help in some way:

• Cover 8: Very clean, illustration offers insight into the theme of the book, great font
• Cover 7: Icons are effective showing humans however overused throughout the industry. Also the font doesn’t work at all.
• Cover 6: Warm design which weakens the overall affect you’re trying to achieve by making the statement ‘Think about it’. It’s also quite busy.
• Cover 5: The lines at the top make the cover too busy and conflict with the colorful people icons. Again – these icons are used heavily throughout the industry which could connote ‘another web 2.0 book’
• Cover 4: Very beautiful design however on first impression the book looks to be about financial matters
• Cover 3: Extremely busy! Too many design elements.
• Cover 2: The wireframe of the man is effective and would work well with typography from cover 8 with no additional graphics.
• Cover 1: Great colours. Strong typography. Lines are also strong in ‘thought’ and ‘landscape’

The 2 that really stand out and project a positive first impression are covers 1 and 8.

Maria

===============================

I can’t put all the comments here- but some friends went to the extent of finding the right font and asking us to use those in the text instead.

It was great. We tried to follow as much as we could (and as much as our Art Director would allow us to)

Now just if the economics could allow us to collectively arrive at the cost of the book too.

Think about it

Shalabh

Twitter- @shalabhpandey

Keep in touch for further updates.

“Think About It”- Ideas shaping digital media and marketing in the new decade

Its love’s labour. Really.

After more than a year of running ChasingTheStorm – with loads of loving time spent- and acquiring loads of loving friend circle, this is it. I put together a book.

“Think About It” is a book inspired by Ideas from this website. With more meat, more thoughts and well, in a different format. The title of the book is actually the signature I use in most articles.

The book covers Digital Media and Marketing trends in the new decade, Mobile Media, new marketing paradigms and Marketing Case studies.

It is written not as a tutorial to digital media platforms or Digital marketing 101. Rather- it attempts to raise a storm on specific Digital media issues. Offering an easy read for the evolved, thinking marketer, it is a book to raise debate- and expects a degree of interest in Digital Media.

I’ll talk more about it later- but since I am quite excited about it, I decided to put up the news anyways.

It’ll go in print soon (and available online and on the Kindle)- but as usual, not without your support in its making. I need you to help pick up the right cover design.

My good friend Ankur Khurana volunteered to get the cover design done- and boy- he did get them designed in two days flat. Many thanks buddy. And many thanks to MG Harti- the Art Director who helped the idea come into reality by doing many iterations.

So here are the designs- (the copy/text and some elements are dummy).

Just from a design layout perspective- let me know which ones do you like the best?

You could comment here, or

Email me: shalabhpandey at gmail dotcom

DM or @ at Twitter : @shalabhpandey

The cover Designs for “Think About It”

GROUP 1:

Cover One

Cover 2

Cover 3

Cover 4

GROUP 2:

Cover 5

Cover 6

Cover 7

Cover 8

Comment here, or

Email me: shalabhpandey at gmail dotcom

DM or @ at Twitter : @shalabhpandey

Think About It

Shalabh

Welcome to 2010. The year when Social Networks get into early adulthood- and get married. To whom? The real world. FTW for sure. And sure enough- the best man will be the mobile device.

I don’t say this to promote Augmented reality. That I’ve already discounted. No- not given up (I think it is pretty cool) just time shifted- not for the next 6 months in 2010.

Why do I say so? Listen up:

• Facebook has more than 65 million members accessing it using mobile.
• 20 percent of Twitter streams originate from mobile devices
• In 2009, YouTube video watching through mobiles was up 52 percent-  according to a study published in May by Nielsen.

These three social networks- pretty much rule the web world- and they are slowly but surely being mobility driven. Mobile is the BFF of Social Networking. But there’s one marriage that is long being awaited. That between the real and the virtual world. Tying the knot between real life interaction and virtual (mobile +web) presence.

In late 2007, while being on a panel at GSMA in Macau, one of the things I had felt and brought up was that location awareness could give a great boost to mobile marketing. Though many marketers did not have a great degree of success at the time (with limited bluetooth and SMS campaigns), I always had this hunch that the one obvious advantage of mobile over others is – ahem-mobility. And we finally see it happening now- with the convergence of Social and real life (location) and Mobile.

While Twitter plans to incorporate location based features soon; applications like Google Latitude and Loopt are already in this direction. The ability to connect with ‘friends’ based on location hyper targeting coupled with other triggers is a ‘no- brainer’ path that will be taken soon by many others.

Marketing dollars will aid the growth of such services- we the marketers are hungry for these things. Forever. Ah! The pain of dealing with yet another technology and yet another platform.

See again- I said ‘marketing’ and not just ‘advertising’. Though advertising is the obvious beneficiary as well.

Ad Networks like AdMob are already cashing in to the opportunity (and I don’t mean the Google way) by offering location based ads.

But speaking of marketing, services like Foursquare have been making waves (and I promise you the buzz around this service will almost be as much as Twitter had from 2007-2009 the next year onwards).

Of course you know Foursquare- don’t you? a location-aware app that lets users “check in” at venues in a number of cities. The opportunities for footfalls are immense. You could do coupons (opt-ins of course) to subscribers within a certain radius of a location (say restaurant or boutique); or you could run loyalty rewards for frequent patrons (called Mayors for some funny reason)

Foursquare is not alone. I struggle to find Asian examples (trust me they will pop up within a month or two of this post) but there are other popular ones like Rummble (an interesting story of already brewing competition here) and Gowalla.

Rummble

Gowalla

Update on 7th feb 2010:

Just received a mail from Placepop about their offering too. In case you want to take them for a spin- you could try them free at the iTunes store

This is of course, not all. And there are at least a few solid Asian examples after all.

We saw Friendster acquisition by MoL, a company that will probably use the social network’s remaining audience base to promote m-commerce, micropayment led social gaming and what not.

Alongside, in October 2009, mobile manufacturer Ericsson tied up with Kaixin001. The deal was to incorporate more social activities to the handset and ease of access.

All said and done- Mr Real World- it is time to say “I do” to Lady Social Network. The best man “Mr Mobile” will keep a close watch.

This article was published in iMediaConnection. For readers of ChasingTheStorm, pasting it here too.

You can see more on what I have written for iMediaConnection here.

The article on What to expect from 2010:

It is that time of the year again. Prognostications by industry watchers on the big next thing in (digital) marketing/media are all over the place. This is truffle sniffing season and we are all dogs in the jungle trying to sniff out truffles. I have had some success at this in the previous seasons, and here’s some I sniff this time around. Whoof!

Digital disciplines: From a digital marketing ‘discipline’ standpoint, social media and web analytics will gain huge traction. We will see more organizations deploy web analytics managers or make their system administrators get trained on web analytics (poor guys). Within a year, they will move to hiring new staff, realizing that the previous strategy was not exactly working out well. This might happen with in-house digital marketing staff too.

Social media and web analytics together will be the biggest force in 2010. If you thought you had heard enough about social media in 2009, are a ‘social media basher’ or are waiting for the ‘fad’ to die off, you have my sympathies on your disappointment. Not the least in 2010. As a matter of fact, analytics and social media will get closely intertwined. We are going to see this reach a different level of sophistication from a user and marketer perspective. More pain for the marketers, and cheerio to the users.

Omniture has realized that off site analytics needs to be tied in to onsite analytics in a seamless fashion and with one single tool. This is just the beginning. We will see multi-purpose tools for social graph management and we will see one tool attempting to aggregate reports being generated from multiple current tools like PeopleBrowser, SocialOmph, Hootsuite, Scoutlab, Radian6, Spiral16, Lazyfeed, etc. We will see many players entering in to this field and will see many acquisitions. The bigger sized companies will acquire the smaller companies to help provide a holistic interface. Whether or not this integration can truly happen is a subject of debate. There might not be a Swiss army knife for multiple reporting formats, but this will be attempted at the least.

Along with the maturing of the social media space, both from a user and marketer perspective, we will see mobile coming to play — finally. Social networking apps, location based apps and better, more robust mobile payment solutions will emerge. MOL buying Friendster is already being seen as social networking marrying casual gaming, ecommerce and mobile. I am tempted to mention color codes/QR codes in places other than Japan, but there is no evidence to see it coming next year (which is a pity). I will give it a miss at least for the first half of 2010.

Platform: From a platform perspective, expect to see ads on Twitter. Not really a prophecy since this has been in the offing for some time. But expect to see ‘differently’ targeted ads on Twitter. Expect to see contextual targeting acquire a new meaning. Facebook and LinkedIn will become more aggressive in advertising and we will see the emergence of more intelligent ads based on user behaviour, metadata information and interest.

Format: From a format standpoint, we are going to see the emergence of video. Not only will there be more marketing via video, there will be a further explosion of user generated content on video, specifically with an Asian perspective. And this will have an impact on both software-led and hardware-led services. Apart from the conventional players in digital imaging, we have heard about Cisco (acquiring) going full throttle with their Flip device, and there is no reason why there will not be a Chinese counterpart (maybe more loaded) — at half the cost. With all of this, happy videos to you.

Apart from video, we are going to see the reinvention of the banner space. Ads will be more rich, interactive and at the risk of sounding clichéd, ‘engaging’.

Off-site analytics: In off-site analytics (I don’t know if this is a term yet, but what I mean by this is  measuring all actions with respect to the brand happening outside of the ‘website’) I see the action-attribution phenomenon picking up steam. How different disciplines come together to achieve ultimate results will be the talk to watch out for (I am already working on this for the past few months). There will also be a marriage of offline metrics and online metrics. Online GRPs will be talked about a lot.

Alternate: Towards the second half of the next year, I see a wave of cloud-based services. Added to that, Chrome-powered net books — specialised single-purpose $100 laptops, towards the end of the year, will rule. How will that affect advertising/marketing? I would say this is still early days for this, and something to keep an eye on.

Client demands: From a client-agency relationship perspective, I see clients asking agencies for real digital expertise and holistic digital marketing offerings. They will demand subject matter specialists from the agencies. No one in advertising/marketing is pureplay ‘offline’ nowadays, so clients and agencies will quickly realize the difference that pureplay specialists bring to the table. Of course communications has always been ‘integrated’, hence we will see a re-emergence in demand for digital professionals. I also foresee them being groomed in TV/print advertising, in a shift from what we have seen in the past.

I hoped to write from a practical on-ground approach rather than something drastic and way too futuristic.

Web^sys: It surprises me when people, in their enthusiasm over sounding ‘cool’, say that the next big thing is semantic search, augmented reality or even brain/retina scanning technologies. Realistically speaking, before they mature, they are still pretty much ‘star trek’. Not unachievable but just immature.

There will be no ‘Web 3.0′ (as a term) but what I think is coming, as the next version of the web, is this — and this will happen from 2010 onwards:

The web 2.0 or conversational space will see a new level of sophistication. There will be better organization of content and more structured creation of content. Simply put, we will see the chaotic and unorganized nature of today’s conversational web become more systematic.

We will see the emergence of the ‘Systematic Web’ or Web^sys. The name itself will lead to the meaning unlike ‘Web 1.0′, ‘Web 2.0′ or ‘Web 3.0′ — which have been open to interpretation.

What do I mean by ‘Systematic’ and what are the findings that led me to this? I have covered this phenomenon in detail here. I invite you to give your opinions. The more truffles, the better it is. Happy Holidays. Whoof!

Think about it

Shalabh

OK. I give in. I succumbed to writing my Digital Marketing predictions for year 2010. The past few years have been spot on and I thought it might be good to pen down some thoughts- and revisit them later next year to get a pervert pleasure of how much and how many of them have been right.

iMediaConnection published the article, but a quick post explaining really what is the next wave for the digital media.

Essentially, my 2010 Digital media predictions are from a grounded and rational perspective. Of course, all of us are like Truffle hunting dogs at this time of the year- hunting for trends instead of truffles- and trusting our noses to get us there. But key is to keep expectations in place and have a more grounded perspective on what is practically achievable in the next 12 months timespan.

I have mentioned a few things- that you can find in another article , but I wanted to highlight one special point.

Of all the prognostications surrounding what the next wave around Digital / Social Media going to be, here is mine.

Translated, it means- The Systematic Web.

This is the next real wave on the internet. Actually, it is already happening in a way.

After Web 2.0, surely there will be no Web 3.0 (as in the term). Web 2.-0 as a term has also been less structured and open to interpretation in a lot of ways.

With Web 2.0 and the conversational wave on the internet, came the unorganized, free-for-all culture. Your digital conversations and footprints became haphazard, cumbersome and clunky.

The new paradigm and the next phase of the internet will focus on organization of this content.

The web 2.0 or conversational space will see a new level of sophistication. There will be better organization of content and more structured creation of content. Simply put, we will see the chaotic and unorganized nature of today’s conversational web become more Systematic.

We will see the emergence of the ‘Systematic Web’ or Web raised to the power of system . The name itself will lead to the meaning unlike ‘Web 1.0’, ‘Web 2.0’ or ‘Web 3.0’- which have been open to interpretation.

We have seen Twitter organization via lists- and Facebook organization with Live Vs News feeds. We have seen more privacy controls and better content organization by platforms themselves.

Not to mention the huge third party ‘organizers’ that have cropped up in the system. We have seen Friendfeed, Hootsuite, Tweetdeck- and so many others. Essentially what do they attempt to do? They organize content in a more meaningful way than the original platform owners. The Systematic Web.

Multiple platform fatigue syndrome? We have Posterous. Problems with finding the right conversations? We have many conversation monitoring services- that could systematize random conversations by various attributes- sentiments/influence/volume/topics- you name it. On the move?  Web 2.0 ratings not enough? Welcome Foursquare, Rummble,  Gowalla and what not.

Need to port your persona? Need one key to many sites? Easier than Feeds and Open ID? No worries. Facebook has Facebook connect, Google has Google Friend connect.

And now Google also has another one- Google Social Search.

Talking about search, It is not just Google- Twitter launched better search options a while ago- and included the ability to add an additional search modifier- location (and even sentiments) to the search (You could search ‘fit’ with a smiley to see positive or happy sentiments about fit and ‘fit’ with a for negative sentiments). Facebook too now allows for searching only your network or across Facebook.

This is not just Web 2.0. Think about it, it is all about Systematizing the present web. It is Web^sys

Systematization implies:

The next wave is already upon us- and it is not Augmented Reality (yet). Not sending ad messages by brain scanning. Not even the semantic web. It is the Systematic Web.

Web^sys

Think about it

Shalabh

Had a good day at Ad Tech Asia Singapore on the 9th June. First day- and the public seemed already quite warmed up. The first keynote session was quite jampacked and from thereon, the crowds started dispersing, socializing, networking and attending different keynotes, panels and workshops.

One thing that makes events worthwhile for me is the opportunity to ‘refresh relationships’- they are relationship refreshers. You meet people you already know but probably wouldn’t meet them in the absence of a formal occasion. This gives a chance to meet up friends in a relatively casual environment and talk about things business or general.

The ‘business’ advantage is- you could meet a lot of people in one day- and make it more productive than a usual day of meetings.

Specially for us from the Digital Media/marketing industry, Ad Tech has become one of those events that you HAVE to attend. Though I almost ended up speaking in this event, it was great that I could attend it otherwise and meet friends both professional and otherwise.

However, I could see a little less overseas crowd this time (economy at play?). Either which ways, good fun.

The highlight of the day for me was a special Q&A session with Scott Goodstein- External Online Director for Barack Obama’s Presidential Campaign. Got to meet some blogger friends (amongst the creme de la creme from Singapore)

Second Photo with thanks to Bernard Leong (and Bjorn Lee who forwarded this to me). And guess who was taking the first picture?

From left to right-Bjorn Lee, Daniel Goh, Bernard Leong, Scott Goodstein, Mohan Belani (Mohan- where to link to?), Dorothy Poon, Daryl Tay, Saurabh (Blogger from India) and Shalabh Pandey (myself)

Scott gave some insights into how he ran the campaign, the factors at play in the campaign and what led to the groundswell in favor of Mr Obama.

The crux of the discussion was that the success of the campaign (and the elections) was due to a mix of the right message and the right medium. This came up quite clearly in the answer to my question on “Whether the campaign would have been as successful if it was not for Obama”

To this I also wondered if we had to take some of the learnings to marketing commercial brands, how would you use buzz marketing/social media if a brand has little less charisma and perceptual charm. Scott was of the opinion (my interpretation) that Brands have figured it out and they could probably come out with messages that are more advertising type- but for a presidential campaign, there are other sinister factors at play. the public at large could ‘sense’ if you were being genuinely transparent and honest or not.

One of the failings of Ms Hillary Clinton’s campaign could have been that her campaigns were too polished and ‘made up’. So while they made good entertainment value, it did not strike a chord with the voters. Due to this, her campaigners had to change her stance (on the website) multiple times. Whereas Mr Barack Obama not only had a singular positioning but also portrayed an image of a sincere, charming, family man and an intelligent person. He had a conversation with you rather than “talk at” you- qualities that other candidates seemed to have missing.

Of course in the hindsight, one would assume that such pointers where picked upon by marketing teams and played upon/amplified.

From a marketing perspective, it was also interesting to note that (in response to Daniel’s question) the campaigners did not have specific conversion goals in mind. They were working towards getting traction which could ultimately lead to donations and actual voting, but no goals set (‘we need to get x amount in a month’ for example)

I think the lesson to be learnt here is this- It is no longer good enough to have a good product or even be  a ‘purple cow’. You have to amplify and project the right attributes in the right manner. This is where marketing comes in (with complex factors at play)- consumer insights, the right strategy, message dissemination and distribution, right channels and costs/measurement

Apart from this highlight, I also particularly liked the workshops at Ad Tech and hope to attend some more on Day 2.

More on that later- till then- watch some pictures from the event- Ad tech Asia Singapore 2009, and keep on chasinh the storm.

Shalabh

Email marketing workshop

Panel on Social Networks

Getting ready to get packed

So which one is it?

The answer might be : SMS Gupshup. (Did I hear you ask “come again?”). Yes. Not tencent QQ or Xiaonei. Not Facebook and not Twitter either. It is this India based, relatively less buzz bearing service- SMS gupshup.(‘Gup’ as in ‘cup’. Ditto for ‘shup’. Means ‘chit-chat’ in Hindi)

Now, I knew about this service since a long time- and haven’t used it myself, (doesn’t work outside India me thinks) but this has been generating some buzz since some time.

I had heard about this service from within the social media circle and then with a few tweets from Robert Scoble. But resisted the temptation of writing about it- thinking it was another one of those services that the social media types latch on to before it even stabilizes.

To my rather happy surprise (I love it when this happens in the Asian entrepreneurial circles) it sustained the hype over the past few months and seems to be growing strong.

But what prompted me to write about this service was an interview of the CEO Beerud Sheth (So what’s his nickname- Beer?) – with Mike Arrington at Techcrunch. Frankly, it sounds more like a grilling session. But Sheth knows his stuff.  Arrington gets pushy in his interviews- sometimes on the verge of being offensive. At one time when Sheth was a bit perturbed with the background noise, Mike says ” We don’t edit the stuff here- takes too much time. So SPEAK UP.” Really- it almost came across that Mike was doing a favor to Sheth by taking that interview. All the cross questioning and reconfirmations were OK- quite insightful actually- but this comment and the overall tone of the questioning was a little intimidating, probably by design.

Sheth takes this in his stride, comes back with some solid answers to probably some very private nature questions (What is the Cost SMS to the telcos?). We are used to seeing flamboyant, very vocal and even theatrical guys from valley start ups. But this was different. Calm, diplomatic and yet with good insights- there are more lessons to be learnt there than just Social Networking.

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Now incidentally SMS gupshup has had more growth than Twitter over the last one year, had about the same number of users (till recently but over the past 2-3 months Twitter seems to have come back with phenomenal growth – so it is 20 million users @ SMS Gupshup as against abt 32 million Twitter as of May 2009)- gets pots of funding and has a revenue model. But let us see where it goes from here.

The “fastest growing” tag on the internet is quite transient- but one thing is for sure- What we need is more such entrepreneurs from Asia.

On that, a quick Look at WW stars and their Unique Users (Via techcrunch):

• LinkedIn: 16 million (Incidentally a lot of LinkedIn’s usage is from India also)
• Digg: 23 million
• Twitter: 32 million (In Feb 2009, they were 10 million uniques- so this post should actually say “fastest growing year on year”- though even SMS Gupshup seemed to have grown 100% over a few months)
• Facebook: 200 million unique (is that a monster or what)

Twitter explosion

And what this does bring to the fore is some interesting realizations for mobile based social networks-

• With SMS and voice still ruling the roost over the mobile phone services ecosystem, (not to mention that the services are OS and handset independent), SMS is still a potent message delivery vehicle

• SMS based advertising has seen growth in the past, and in the future, with services like this, could be scaled up to be more targeted- from contextual to behavioral to semantic to a mix of all of these with location/demographic/time targeting.

Meeting industry thought leaders has always been a passion. There is something to learn from conversations and after the discussions, you inadvertently emerge wiser.

I met Anuj Khanna – CEO of Affle- at the MMF conference (I had brainstormed with Colin Miles- co-founder of iPop in a very interesting brainstorm in another post) and though we weren’t able to confer in detail, I brainstormed with him in the quest to understand more about the mobile marketing scenario in Asia.

Apart from the answers, I am sharing a resource in the form of presentation on case studies from marketing campaigns from Affle. There are case studies from the use of mobile marketing in Indian Elections, Pepsi, Lays, Adidas and iPhone launch. View the presentation at the end of the post.

Anuj Khanna from Affle

Shalabh Pandey: So considering this is about Mobile marketing, I guess it would be appropriate to have a SMS length introduction of your company.
Anuj Khanna: Affle is a mobile media company which has successfully enabled the mobile media eco-system in several markets in Asia pacific and is the largest mobile media publisher in India with SMS2.0 – the innovation which captures the most valuable real-estate on mobiles – the SMS screen.

Shalabh Pandey: The next year has always been the year of mobile marketing. How different is this year and the next going to be for mobile marketing? What according to you are the exciting things to look forward to in 2009 as far as mobile marketing is concerned?

Anuj Khanna: Mobile marketing is still at a nascent stage and therefore will continue to be an exciting opportunity for the next few years as there is huge scope for growth in this industry. In 2009 I believe mobile marketing would grow substantially and we will find a lot more of the advertising dollars spent towards the mobile media.

Shalabh Pandey: Could you shed some more light on why do you think the coming years are going to have a substantial impact?

Anuj Khanna: In the next few years there would be more industry awareness, standards, proven case studies which would become the foundation of the growth that we all are expecting in the mobile marketing industry.

Shalabh Pandey: What are the core propositions for mobile advertising Vs other marketing channels? Why should advertisers take out budget from other channels into mobile? What GAP is it filling?

Anuj Khanna: Mobile advertising is RITE – as it has Reach, Interactivity, Targeting and the Environment to engage the users in a ‘very personal’ way like no other media channel can. Advertisers who want the RITE media mix would never be able to ignore the mobile channel as a way to enhance the ROI of their campaigns. Specifically for developing countries the mobile media may be the only way for the advertisers to reach out to the masses.

Shalabh Pandey:But don’t you think RITE is what has been the promise of online marketing?

Anuj Khanna: Yes and online marketing many of the markets online marketing is already larger than the traditional media. Mobile offers even greater reach as its always carried, almost always on and always connected; mobile offers the most personal targeting and an environment which has potentially the highest response engagement with the users

Shalabh Pandey: There are divided views on this- and scarcely available statistics. What according to you is the market size for mobile marketing/advertising in Asia? What are the top markets spending the most? And what are the formats that are getting the maximum spending?

Anuj Khanna: I believe that data and statistics are limited and it would definitely be useful for the industry to have more data and statistics.

I believe mobile advertising is <0.10% of the total advertising spends in Asia.

In markets like India the formats which are getting the maximum spends are SMS2.0 and WAP.

Shalabh Pandey: The inevitable downturn question- is downturn a good thing or a bad thing (as for almost everyone else) for mobile marketing?

Anuj Khanna: I believe the downturn is good for the mobile marketing business as during the down turns everyone becomes more ROI driven, everyone is more open to change and explore ways to maximize opportunities and therefore mobile marketing will get more attention of the advertisers and agencies. The recession time is also good for the long term players in the mobile marketing business to lay a strong foundation with well defined business models, standards and relevant case-studies that would enable the sustainable growth of this industry post the recession.

Shalabh Pandey: What is the one disruptive feature that your service is bringing to the market? To the advertisers and to the customers?

Anuj Khanna: Affle’s SMS2.0 provides a better SMS application to the users and creates the unique opportunities for the advertisers to engage the users in a very personal and non-intrusive way on the SMS screen.

Here is a presentation with some case studies on Mobile marketing- Anuj made this presentation at the MMF event, and – though the case studies focus around Affle’s products, other marketers could use these to build upon their marketing campaigns. Let me know if you have any questions pertaining to the case studies, and I could try to get answers for you.

Two days of good content and meeting up with good people. Covering some sessions that I liked in particular.
Here are the two days in pictures:

• Sandy Agarwal from Nokia with a good presentation on “Mobile advertising networks as a full service offering”

• Danilo J Mojica- Director SMART Communications- some really pragmatic talk (in the speaker session as well as the panel discussion he was a part of) on how carriers could adopt and use mobile marketing- with the perspective of his experiences with SMART in Philippines. I have had some interactions with the mobile marketing team at SMART in the past- and found them to be doing the right stuff- they are an example to look at- for any carrier aiming to use mobile marketing seriously

• Dilip Mistry from Micrsoft: One of the better presentations of the day. Very relevant, focused and great content- his main slide from the presentation below it. He highlighted a point very very efficiently- a point that I have always believed in, but had to explain the long way. He succinctly defined it in one sentence “think mobility not mobile”

• A slide from Andy Zain- Founder of Mobile Monday Indonesia- again a good presentation giving a glimpse on mobile marketing and adoption in Indonesia- special mention to his ‘Price wars’ slides in Indonesia- with jest and impact

• Forum on Mobile Marketing realities from an Indian perspective (John Kerr from Edelman as the moderator and Vinay, Sandeep and Ranjan representing the Indian mobile market): I personally thought a lot could have been done in this discussion- lesser impact than I thought could have been there. Sameer from Indiagames pitched in at the end of conversation to make a good point on how mobility in India had a lot more to offer in terms of mobile internet ready phones and adaptation in the Indian market

I again realized how bad the compact digital cameras are when it comes to photo taking in less light- though I like my Panasonic Lumix because of compactness, looks and 25mm lense, it lets me down on videos and photos in less light. Anyhow, hoped to have covered the sessions that I attended and liked.